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Windows Premier- Network Openings in Bangalore at Mindtree

Job Description :

Standard Experience

  • Above 4 years of experience in Windows Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.

  • Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone.

Soft Skills

  • Leadership - handle technically challenging and politically sensitive customer situations

  • Strong communications skills – Excellent spoken and written English communication.

  • Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

  • The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

  • Demonstrable troubleshooting skills

  • Cross-team collaboration

Technical Skills

Networking (NET):

  • TCP/IP communications

  • DNS

  • Access to file shares (SMB)

  • Access to file shares (DFS namespace)

  • Dynamic Host Configuration Protocol (DHCP)

  • Wireless networking and 802.1X authentication

  • Remote access (DirectAccess)

  • Site-to-site VPN connectivity issues

  • Remote access (VPN, RRAS and CMAK)



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