Windows Premier- Network Openings in Bangalore at Mindtree
Job Description :
Above 4 years of experience in Windows Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.
Need to be flexible to work in shifts following US holiday calendar. Majority work time will be EST time zone.
Leadership - handle technically challenging and politically sensitive customer situations
Strong communications skills – Excellent spoken and written English communication.
Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence
The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable
Demonstrable troubleshooting skills
Access to file shares (SMB)
Access to file shares (DFS namespace)
Dynamic Host Configuration Protocol (DHCP)
Wireless networking and 802.1X authentication
Remote access (DirectAccess)
Site-to-site VPN connectivity issues
Remote access (VPN, RRAS and CMAK)
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