Senior Program Manager Job in Bangalore at Amazon
Role Description :
· Advocate on behalf of the Customer during all tech engagements to ensure a consistent high-bar on excellence and project delivery. · Drive technology initiatives to improve end-to-end Customer Experience. · Manage all key technical aspects of the Customer Service and Experience improvement · Deliver product/program quality improvements based on Customer feedback and core Customer Service performance measurements. · Identify opportunities to develop and drive solutions to enable automated tools and applications for self-service
· Collaborate with other worldwide CS, business teams, product managers and technical teams to continuously innovate and redesign programs to better serve our customers. · Lead the effective and efficient delivery of large complex cross-functional projects. · Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs versus technical constraints. · Gain consensus on technical decisions and ensure that appropriate projects are prioritized · Maximize resources for the greater good of the organization. · Identify, assess, track and mitigate issues and risks at multiple levels. · Create, maintain and disseminate project information to stakeholders. · Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities. · Define, prioritize and plan the Projects that will need to be implemented, gaining alignment with all appropriate levels within Amazon's Customer Service (CS).
Basic Qualifications :
· 5+ years of relevant work experience in Technical Program and/or Product Management or leading software development projects with aggressive schedules. · Proficient knowledge of Project/Program Management principles and processes. · 3+ years of experience working with cross functional technical teams and business units to design, develop, and implement new systems or solutions. · Familiarity with agile methodologies. · Analytical thinker with a proven ability to probe, question and get “under the hood” of established business operations and processes. · Demonstrated capability to manage multiple, disparate projects and/or stakeholder groups · Experience with one or more of the following tools: - SPSS, SAS ( LEARN ), R ( LEARN ) or other statistical software packages - SQL or comparable data querying packages - Excel skills (intermediate to advanced proficiency) ( LEARN ) · Pursuing Full-Time MBA and expected to graduate by 2019 or already graduated · For applicants from Invite-Only-Campuses · Excellent written and verbal communication skills · Desire to participate in change and appreciate a dynamic environment with rapidly changing priorities · Ability to use hard data and metrics to make and support decisions · Demonstrate organizational skills, flexibility and ability to produce results in a fast paced environment.
Preferred Qualifications :
· Bachelor/Master degree in Computer Science, Computer Engineering or related technical discipline. · MBA Degree - Excellent speaking-listening-writing skills - Ability to work successfully in a dynamic, ambiguous environment - Ability to meet tight deadlines and prioritize workloads - Ability to develop new ideas and creative solutions - Ability to lead projects in a matrix organizatio · You possess permanent authorization to work in the country of application and DOES NOT need any visa support. · Please note that Amazon is an Equal Opportunity Employer committed to achieve equal employment for all persons without discrimination. · If you need assistance or an accommodation due to disability, you may contact your placement team
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