Infrastructure Monitoring Openings in Bangalore at Mindtree
6 years of experience in Monitoring and Incident Management.
Team Management – Performance and KPI management
Assist in Roster planning and Scheduling
Lead a team of L1-L1.5 Infra support & Monitoring Engineers
Excellent verbal and written communication skills is mandatory, as job involves often interaction with business users and onsite engineers.
The support model is 24x7. Hence, should be ready to work in rotational shifts (including weekends)
Monitor the status of Servers, Network devices using monitoring tool
Familiarity with monitoring and ticketing tools is preferred
Mode of support is through Phone and Emails
Should co-ordinate with respective stake-holders and drive for resolution for any issues reported to NOC, using ITIL defined process and Incident Management Process
ITIL V3 Foundation Certification is an added advantage
Basic troubleshooting steps to be carried out to investigate issues on Windows Servers, Linux servers, network devices, Databases
Basic knowledge in Windows administration, Linux administration, networking concepts, DB administration is mandatory
Basic knowledge on Citrix, SCCM, VMWare, Shared folder create/add/Remove/modify
Vendor Certification on Windows or Linux or Oracle/SQL or Networking is an added advantage
Basic Knowledge on Active Directory, DNS, DHCP
Should follow, maintain and manage the knowledge base documents
Escalate out of scope issues to necessary support groups and work with them if necessary
Monitoring of Ticketing tool Queue, Email, other monitoring tools and Phone
Handling Incoming Calls and providing technical service/support. Process related activity
Incident handling through monitoring and ticketing tools and Phone
Responding to email, providing technical and process related update
Coordination within Tier1,Tier2 and Tier3 team, Coordination during Outage, Coordination during major incidence, Sending Notification, update etc.
Preferred experience is using HP APM, HP SiteScope, Applog, Uptrends, ME – AppManager, ME –OpManager, Control-M, SQL Monitoring, Oracle Enterprise Manager
Monitoring tools, Nagios, alert management, Linux, Vmware, Citrix, Windows
5 - 8 Years
If you think your profile fits the requirements please mail the same at firstname.lastname@example.org for getting referred.
Note : - Gold Members will get priority in the referral opportunities, personal pitching of their profile by our team, ATS Resume Makeover, Cover Letter, ATS Score Check and a certified course for free.