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Delivery Manager Opening in Bangalore at Mindtree

Role description

Responsible for managing Delivery and Operations of portfolio of projects across IT Operations, Application Development and Maintenance, and Customer Support. Comes with a pragmatic approach to business growth through delivery excellence with direct accountability on profitability, customer satisfaction and people development.



Other details

  • Manage diverse and large geo-distributed teams; sizes that are in the 200 - 300 FTEs range.

  • Accountability for managing delivery of portfolio of engagements across multiple customers in the IT operations, platform maintenance and customer support domains.

  • Manage customer relationship in the account from delivery perspective and achieve best in class satisfaction.

  • Accountable for key engagement KPIs such as Service Levels and CSAT.

  • Manage operational parameters like revenue recognition, resource utilization, attrition, gross margin, competency mix, campus talent induction etc. and manage business growth effectively.

  • Responsible for people, attrition management, career planning and development of the team. Drive domain initiatives in the delivery organization and have knowledge specific to customer business process.

  • Provide continuous monitoring methods for the stability of existing processes. Conduct regular review of project progress & report status to internal Mindtree delivery leadership. Ensure all projects are compliant to basic PM & delivery processes such as guidance, staffing, invoicing etc.

  • Conceive innovative, high value solutions for clients in areas of technology or process improvement.

  • Identify interdependencies and work to develop plausible solutions. Pro-active Risk and Escalation Management.

  • Contribute towards IG initiatives on People/Process/Technology.

  • Own and drive at least 1 medium/large proposal in the account(s).

Skills & Experience

  • 17+ years of total experience in IT Services and in Delivery.

  • Strong experience in Delivery with distributed teams, onsite/offshore, define and implement delivery processes, handle mix of project types and technologies.

  • Managed delivery of $30M-$40M portfolio

  • Hands on experience in delivery of large scale Technical and IT operations engagement(s) with a team of at least 150 people.

  • Should have worked in Financial services industry in the recent past.

  • Should have lead Transitions in the past

  • Software application maintenance and support, Software/Product engineering and operations 24x7 model

  • Understanding of changing tech landscape - Digital Technologies... Eg: Data/BI/Analytics/Automation space etc

  • Demonstrated ability to work in a very fast paced environment, to manage multiple tasks, to adapt and deliver results in highly unstructured situations.

  • Ability to build high performing teams, mentoring team members, building a strong second line, ability to attract & retain talent.

  • Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in the customer organization.

  • Good understanding of Project Financials and key levers that influence profitability.

  • Ability to provide coherent vision, strategic plans, and leadership to achieve peer/stakeholder buy-in and successful alignment with business vision.

  • Able to deal with diverse set of stakeholders and tune abstraction levels to be able to communicate effectively from a campus mind level to client program sponsor

  • Proficient in articulation, communication and presentation.

Experience of at least 3-5 years in a client facing, onsite project / program management role is good to have.

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