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Delivery Manager- IT Infrastructure Opening in Hyderabad at Mindtree

Role description :


Responsible for managing Delivery and Operations of portfolio of projects across IT Operations, Application Development and Maintenance, and Customer Support. Comes with a pragmatic approach to business growth through delivery excellence with direct accountability on profitability, customer satisfaction and people development.


Skills & Experience:


  • 15+ years of total experience in IT Services and in Delivery.

  • Strong experience in Delivery with distributed teams, onsite/offshore, define and implement delivery processes, handle mix of project types and technologies.

  • Managed delivery of $10M-$12M portfolio

  • Hands on experience in delivery of large scale Technical and IT operations engagement(s) with a team of at least 150 people.

  • Demonstrated ability to work in a very fast paced environment, to manage multiple tasks, to adapt and deliver results in highly unstructured situations.

  • Ability to build high performing teams, mentoring team members, building a strong second line, ability to attract & retain talent.

  • Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in the customer organization.

  • Good understanding of Project Financials and key levers that influence profitability.

  • Ability to provide coherent vision, strategic plans, and leadership to achieve peer/stakeholder buy-in and successful alignment with business vision.

  • Able to deal with diverse set of stakeholders and tune abstraction levels to be able to communicate effectively from a campus mind level to client program sponsor

  • Proficient in articulation, communication and presentation.

  • Experience of at least 3-5 years in a client facing, onsite project / program management role is good to have.


Responsibilities:


  • Manage diverse and large geo-distributed teams; sizes that are in the 200 - 300 FTEs range.

  • Accountability for managing delivery of portfolio of engagements across multiple customers in the IT operations, platform maintenance and customer support domains.

  • Manage customer relationship in the account from delivery perspective and achieve best in class satisfaction.

  • Accountable for key engagement KPIs such as Service Levels and CSAT.

  • Manage operational parameters like revenue recognition, resource utilization, attrition, gross margin, competency mix, campus talent induction etc. and manage business growth effectively.

  • Responsible for people, attrition management, career planning and development of the team. Drive domain initiatives in the delivery organization and have knowledge specific to customer business process.

  • Provide continuous monitoring methods for the stability of existing processes. Conduct regular review of project progress & report status to internal Mindtree delivery leadership. Ensure all projects are compliant to basic PM & delivery processes such as guidance, staffing, invoicing etc.

  • Conceive innovative, high value solutions for clients in areas of technology or process improvement.

  • Identify interdependencies and work to develop plausible solutions. Pro-active Risk and Escalation Management.

  • Contribute towards IG initiatives on People/Process/Technology.

  • Own and drive at least 1 medium/large proposal in the account(s).

  • Willingness to travel domestic and international on a need basis (1-2 times a year).





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