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Market Specialist Job in Hyderabad at Facebook

Market Specialist, India Responsibilities :

Effectively manage all service channels for your market by monitoring market specifics queues and ensure that all user inquires are handled in a timely manner

Effectively manage all service channels for your market by monitoring market specifics queues and ensure that all user inquires are handled in a timely manner

Liaise closely with our vendors to ensure all operational KPIs and quality standards are meet and exceed targets while working collaboratively to improve processes and tools

Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users

Leverage various channels (e.g. social media) to flag and escalate user sentiment on our product to the appropriate cross-functional partners to drive product impact

Provide in-depth market summaries, inclusive of narratives that focus on trends, events and improvement suggestions

Own and manage the local events calendar for your country (elections, holidays etc...)

Create local risk mitigation strategies in partnership with cross-functional teams for local events

Collaborate with cross-functional partners in Product, Marketing, Analytics, Research etc. to improve our processes and tools

Foster an environment of collaboration and cross-site partnership

Engage and build relationships with cross-functional teams and stakeholders in order to contribute to company goals with your market expertise


Minimum Qualifications :

Bachelors degree and/or masters or equivalent experience

5+ years in a customer support/general operations/local market/field operations/research/consulting roles

Experience using Android and learning different phone operating systems (e.g. iOS, KaiOS)

Advanced in English and Hindi (read, write and speak)

Strategic thinker with strong analytical and creative problem-solving skills

Strong communicator with experience structuring/delivering presentations at all levels

Deep local knowledge of India and cultural norms


Preferred Qualifications :

4+ years of in-country experience (living/full immersion) in India within the last 10 years

Working with cross-site teams in different time zones


Click Here : Apply


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