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CIB Sec Ser Operations–Fund Accounting Specialist Team Leader Job in Bangalore at JP Morgan Chase

Position Responsibilities :


  • Process and validate trades, investigate and resolve trade-related breaks in accordance with the established work practices and procedures in CIC Trades

·         Serve as first level authorizer / QA and main contact for escalations.  Answer all phone calls and emails pertaining to those relationships and demonstrate ability to resolve queries quickly and accurately

  • Work with various internal teams such as trade processing, pre-matching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.

  • Respond to and resolve client inquiries on a timely manner

  • Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.

  • Partner with client service teams to help change client behavior where required to remove manual processes.

  • Strong understanding of Risk Management and should be able to manage the issues exceptions above materiality thresholds for resolution

  • Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.

  • Ensure all day to day queries dealt with within required SLAs and escalate issues .

  • Provide operations subject matter expertise and value added services to clients where required.

·         Maintain the highest individual and team standards for quality assurance as it relates to all investor or fund activity / changes; ensure team is ‘Always Audit Ready’

·         Follow JPMorgan's established processes and procedures; Look to modify / iterate processes and procedures to continually improve accuracy, reduce redundancy, and mitigate risk

·         Perform EOD process to ensure all deliverables were met timely and accurately and that exceptions are appropriately noted.

  • Attend internal onshore partners meetings, usually via conference call, ensure resolution of follow up items

  • Active involvement in projects within the team


Qualifications :


·         Bachelor’s degree required (business discipline preferred)

·         Minimum 4-5 years in Financial Services industry, preferably in custody & fund services, markets or prime brokerage space

·         Extensive working knowledge of Microsoft Office products including Word, Excel (vlookups, etc.), and Outlook ( Learn )


 Core Abilities :


·         Excellent prior custody & fund services, markets or prime brokerage operational experience

·         Ability to work closely with business partners and interact with all staff levels

·         Ability to be flexible, follow tight deadlines, organize and prioritize work

·         Experience of working on multi-stream programs

·         Strategic thinking coupled with practical execution

·         Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls

·         Ability to manage through a changing business landscape

·         Candidate must have a control focused agenda, and a thorough understanding of program/project risk

·         Anticipate issues and aggressively drive initiatives to ensure results

·         Self-starter and ability to learn quickly


People and Communication :


·         Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments

·         Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change

·         Ability to manage by influence to promote change

·         Proactive in identifying and escalating issues


Business and Subject Matter Knowledge :


·         Strong financial markets product knowledge and understanding of the transaction lifecycle in Custody and/or ( Learn )

·         Subject matter expertise in Equities, Fixed Income, FX, Collateral, Derivatives


Education and Certifications :


           Bachelor's Degree required or equivalent



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