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Application support-Wallstreet system Openings in Bangalore at Mindtree

Role description


  • Must have worked as Application Support Lead for 2.5+ Years

  • Prior experience in supporting trading/FX-trading/WSS-FX

  • Good knowledge of working on applications in .Net environment

  • Strong SQL skills for data analysis and report generation as per business requirements

  • Exposure in working on Production Support on Banking Systems like Payments, Forex, Loan Systems, Repo etc.

  • Proven knowledge and robust understanding of banking industry and processes

  • Should be flexible to work off business hours and weekends as required

  • Should be well versed with industry standard SDLC in Banking Industry

  • Good to have Candidate with ITIL Certified

  • Strong skills and exposure of working on Incident Management, Problem Management, Critical Incident coordination and handling

  • Must have good analytical and problem solving skills

  • Strong written and verbal communication skills


Skills


Application support,Production support,L3 Support, Wall street system,


Other details


Role and Responsibility

  • Provide Tier 2 and Tier 3 support for production issues and incidents – record activities, analyze, determine root cause , coordinate with other IT and business groups

  • Support business service requests which pertain to application functionality and ad-hoc reports 

  • Maintain knowledge base/troubleshooting documentation, KEDB, SOP’s and application monitoring runbooks.

  • Perform functional testing for the application patch update or releases and OS Patch updates.

  • Identify operational risks and recommend solutions or enhancements for improved stability, functionality or process 


Experience


5 - 7 Years





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