Application support-Wallstreet system Openings in Bangalore at Mindtree

Role description

• Must have worked as Application Support Lead for 2.5+ Years

• Prior experience in supporting trading/FX-trading/WSS-FX

• Good knowledge of working on applications in .Net environment

• Strong SQL skills for data analysis and report generation as per business requirements

• Exposure in working on Production Support on Banking Systems like Payments, Forex, Loan Systems, Repo etc.

• Proven knowledge and robust understanding of banking industry and processes

• Should be flexible to work off business hours and weekends as required

• Should be well versed with industry standard SDLC in Banking Industry

• Good to have Candidate with ITIL Certified

• Strong skills and exposure of working on Incident Management, Problem Management, Critical Incident coordination and handling

• Must have good analytical and problem solving skills

• Strong written and verbal communication skills

Skills

Application support,Production support,L3 Support, Wall street system,

Other details

Role and Responsibility

• Provide Tier 2 and Tier 3 support for production issues and incidents – record activities, analyze, determine root cause , coordinate with other IT and business groups

• Support business service requests which pertain to application functionality and ad-hoc reports 

• Maintain knowledge base/troubleshooting documentation, KEDB, SOP’s and application monitoring runbooks.

• Perform functional testing for the application patch update or releases and OS Patch updates.

• Identify operational risks and recommend solutions or enhancements for improved stability, functionality or process 

Experience

5 - 7 Years

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